• Operations Assistant Item Processing

    Posted Date 2 months ago(5/16/2018 10:10 AM)
    Job ID
    # of Openings
    Customer Service/Support
    Access National Bank
  • Position Summary

    Provide administrative and operational support within the Operations Department of the Bank in accordance with established systems and procedures ensuring timely and accurate completion of duties and tasks. The position requires being able to operate efficiently in an environment where deadlines and an extraordinary level of client service dictates the pace of work.

    Essential Functions

    • Data entry of Check & ACH returns, and NOC’s into the Fed websites.
    • Responsible for Large Dollar review of all Inclearing items with IsCheck system in accordance with the banks procedures.
    • Responsible for mailing daily return deposit items client notices generated by core processor
    • Responsible for completing the daily return deposit items and will verify against fed cash letters and process according to the bank’s procedures
    • Responsible for the daily workflow in the item processing department, including the automated processing of deposits. Ensures that all deposits and withdrawals are electronically recorded and balanced for eventual posting to the bank's core processor and the Federal Reserve by established guidelines. Investigate any discrepancies between batch totals and individual items; directs the special handling of foreign items
    • Responsible for processing Stop Payment requests as needed.
    • Responsible for completing all Deposit Credit References/Verifications.
    • Resolve customer service inquiries and problems via telephone and/or e-mail.
    • Process all adjustments via FedLine in the absence of the Senior Operations Assistant
    • Responsible for the importing and balancing of the daily Inclearing Files from Federal Reserve. This includes but is not limited to balancing against the cash letters and core processor
    • Responsible for processing savings bonds in accordance with banks polices and/ or procedures
    • Debit Card support is and essential function in the position in accordance with corporate policies and procedures. This includes but is not limited to card ordering, maintenance and client and front line staff inquires
    • Secondary backup for handling e-deposit customer inquiries; to include but not limited to limits, password changes, duplicate items or reporting hardware issues to the Item Processing Supervisor
    • Secondary backup for completing all SAFI inquires against database.
    • Secondary backup for all domestic/foreign collection items, and savings bonds.
    • Perform other job duties as assigned.


    • College degree in Finance, Accounting, Business or equivalent experience.
    • At least 3 years of previous bank experience.
    • Working knowledge of FedWeb and FedAdvantage.
    • Strict attention to detail is required and an ability to work in a network environment. An understanding that all required tasks must be completed in a time sensitive manner.
    • Proficient knowledge of Excel, Word, and Outlook is a must
    • Ability to manage time efficiently and meet deadlines as necessary.
    • Excellent interpersonal, analytical and problem-solving skills


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