Operations Assistant - Wire

Posted Date 1 week ago(3/9/2018 2:13 PM)
Job ID
# of Openings
Customer Service/Support
Access National Bank

Position Summary

Responsible for performing operational support duties of the Wire Transfer Department within the Deposit Operations Business Unit. The role assists the other Wire Transfer Operations Assistants as directed. The position; creates, verifies, issues and receives wire and funds transfers for processing; performs daily callback and account reconciliation activities; monitors the status of wire(s) and investigates and researches wire disputes. Suspicious or fraudulent wire issues are reported to the AVP, Operations Manager immediately and are not handled directly by this position. The position also performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

Essential Functions

  • Export daily ACH addenda to review customer ACH notices; this includes but not limited to e-mailing notices to customers and updating the database as new clients are added and modified.
  • Responsible for the origination of all outgoing wire transfer requests in accordance with all Corporate Policies and Procedures. This includes but is not limited to: review of information provided, client call backs and troubleshooting if additional information may be required, e.g. incorrect or missing. Entering of manual wire requests and downloading online banking wire requests into the WITS system and uploading to FEDLINE or PCBB.
  • Responsible for e-mailing the IMAD’s to our customers.
  • Responsible for completing client authentication procedures for wire transactions when applicable- this also includes but is not limited to; confirming with client how their wire instructions were sent to them
  • Responsible for downloading all incoming wires and messages in accordance will all Corporate Policies and Procedures from FEDLINE, PCBB and PNC and uploading into the WITS system for account posting, which includes but is not limited to verifying the posting of funds to the correct account and e-mailing customers the IMAD’s information
  • Prepare daily reconcilements for various departmental reconciliations
  • Debit Card processing is also essential in this position in accordance with corporate policies and procedures. This includes but is not limited to Card Ordering, Maintenance and Client inquires.
  • Will also provide administrative assistance in preparing document coversheets for all departmental documents to be scanned into corporate scanning software
  • Responsible for logging and maintaining the Return Wire Log. This includes working with teammates and Manager to insure proper client follow-up


  • College degree in Finance, Accounting, Business or other related field of study preferred.
  • At least 2 years of previous bank experience.
  • Working knowledge of FEDLINE WEB.
  • Ability to multi-task.
  • Ability to manage time efficiently and meet deadlines as necessary.
  • PC proficient including Microsoft Office & the Internet.
  • Excellent interpersonal, analytical and problem-solving skills.


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