The Bank Operations Solutions Administrator is responsible for overseeing the processes associated with the banks ISeDeposit product offering. This position will support operational Bank staff as well as clients’ needs as requested or as a result of a needs analysis and identification in partnership with the VP, Quality Assurance and the SVP, Operations. The position is also responsible for performing operational support duties for all cash management products and services including but not limited to ACH and Debit Cards. Position will utilize personal knowledge, internal resources and impeccable client-focus to mitigate such inquiries. Responsible for follow-up and resolution of client problems escalated to the sales staff as well as the position’s immediate supervisor or department head.