Under the direction of the SVP, Banking Operations and Partnerships, this position plans, organizes and directs multiple key functional areas and leads multi-disciplinary teams. Key areas of responsibility include but are not limited to Item Processing, various Treasury Management products and Administrative support. This position is responsible for ensuring delivery of operations services/products to internal and external customers. Will coordinate the various unit structures and allocate necessary resources, along with participation in long term planning for their respective areas. Develops, recommends and implements departmental procedures and policies, ensures staff compliance with these and other corporate policies. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money laundering requirements. This position requires being able to operate at a highly effective and in an efficient environment where deadlines and an extraordinary level of client service dictates the pace of work.